Q: When will I receive my order?
Shipping times depend on the type of delivery you request Standard or Express. Our standard delivery will take up to 7 working days, however if you prefer we can provide next day delivery for
UK
customers for a fee. Please refer to our terms and conditions for further details.
Remember that the times indicated consider only working days (Monday-Friday) and delays may be incurred during public holidays.
Q: Will it be safe to use my credit card online at Flannelsfashion.com?
We are taking every measure to ensure that your details are protected. We use PROTX to protect all payments, please click here if you would like to view their policies
http://www.protx.com/
.
Q: Is it possible to track my order?
All Flannelsfashion.com orders are delivered by DHL. When we dispatch your order for delivery you will receive a tracking number by email from DHL. When you receive the reference number you can monitor the status of your shipment by logging onto
www.dhl.com
. If you prefer you can telephone or email us on the details below and we can track the order on your behalf.
Telephone: +44 (0)161 931 2588
Q: How do I know the availability of each item?
Usually if an item is listed on the site it is in stock however the sizes may be limited. A pop up box will appear indicating when an item is out of stock.
Q: What methods of payment can I use on Flannelsfashion.com?
Payment methods include: Visa, Visa Electron, Mastercard, Solo, Switch and Delta.
Q: What if an item is out of stock?
If an item you are interested in is out of stock please email
info@flannelsfashion.com
to inform us of your interest. Our customer services team will advise you if there is a waiting list for the piece you want to buy. Please ensure you have registered your details with us before making your request.
Q: How do I contact Customer Services?
If you have any questions which are not answered on the website, please contact Customer Services either by email:
info@flannelsfashion.com
or by telephone: +44 (0)161 931 2588 during our office hours of Monday to Friday
9am to 5pm
.
Q: How do I know if the item I am ordering will fit?
As sizes may differ from one designer to another please refer to our sizing page where there is a sizing conversion chart. If you are not completely satisfied with the fit then please refer to our returns procedure for details.
Q: How will I know that you have received my order?
Once you have placed your order, you will receive an email from flannelsfashion.com confirming that your order has been received. This does not mean your order has been accepted by us
You will then receive another email from Flannelsfashion.com confirming that your order has been dispatched. You will also receive an email if any of the items you ordered are not in stock; if this occurs your debit/credit card account will only be charged with the cost of the items in stock.
Our acceptance of your order will be deemed to take place when you receive our email confirming the goods have been dispatched to the delivery address stated on your order. Please refer to our terms and conditions for further details.
Q: How soon will I receive my order?
We endeavor to dispatch all orders within 72 hours of receiving it, however please allow up to 7 days for delivery as external factors beyond our control can cause delays.
If you wish to guarantee next day delivery,
UK
customers can use our Express Service. Please refer to our terms and conditions for further details.
Your order will be dispatched when the payment has been approved and the delivery/billing address has been verified. Whilst assessing when your order will be delivered please ensure that both of these variables are taken into consideration and count only the working days thereafter.
For the Express Service orders must have cleared credit control by 1
2pm (midday)
.
