All prices displayed are in pounds sterling and inclusive of VAT at the current rate.
If the purchase is made by a customer living outside the EU, the goods will be sold including UK VAT which will be later refunded.
Local import taxes may be applied to deliveries outside the UK, which will be your responsibility. The customs office may hold your goods if the local import taxes are not paid.
We ship to the following countries:
Australia
Austria
Bahrain
Belgium
Brunei
Canada
Chile
China
Cyprus
Czech Republic
Denmark
Egypt
Estonia
Finland
France
Germany
Greece
Hungary
India
Ireland
Israel
Italy
Japan
Jordan
Kuwait
Latvia
Lithuania
Luxembourg
Malaysia
| Malta
Monaco
Netherlands
New Zealand
Norway
Oman
Philippines
Poland
Portugal
Puerto Rico
Qatar
San Marino
Saudia Arabia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Thailand
Turkey
United Arab Emirates
United Kingdom
United States
Venezuela
|
All orders are shipped via DHL, goods will be insured, and shipping times depend on the type of delivery requested: Standard, Express or Saturday Special delivery.
INSURANCE
All orders are shipped via DHL. Goods will be insured during the time it is in transit up until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Flannels Fashion.
Our Standard Delivery takes up to 7 working days.
We can provide next day delivery within the UK; all orders must have cleared credit control by 2:00pm.
UK Standard and Express delivery: DHL will deliver Monday to Friday between the hours on 9:00am and 5pm.
Please note UK Saturday delivery orders must be place by 2:00pm on Friday in order to arrive Saturday between the hours of 9am and 5.00pm.
Please note that any orders placed over the bank holiday period will not be dispatched until Tuesday. We apologize for any inconvenience caused.
Remember that the times indicated consider only working days (Monday-Friday) and delays may be incurred during public holidays.
| Shipping Charges (GBP): | |
| UK Standard | £8.00 |
| UK Express | £10.00 |
| UK Saturday | £20.00 |
| EU | £35.00 |
| Overseas | £45.00 |
All Sale purchases will incur a delivery charge as per above.
International and European Orders
Please also note; In the interests of credit card fraud detection and prevention, it is our company policy to undertake several checks to ensure the validity of any transaction before goods are dispatched to all our customers. As an added security measure for all overseas orders we do require verification by means of a bank statement before the order is dispatched. This can sent via Email or Fax.
Returns / Refunds
Flannelsfashion.com is confident that you will be happy with your purchase(s). However in the event that you are not completely satisfied with your order we will be happy to offer you a full refund for the value of the product. In order to do so the item(s) must be in new, unworn condition with all packaging and garment tags still attached. We cannot accept any used items, such items will be directly returned to the purchaser.
To return unsuitable item(s) you must contact us (see below) within 48 hours of receiving the item(s). The information we require is; 'Name', 'Order ID'. You will then be issued with a returns authorisation number (RAN). You should detail the RAN on your receipt and enclose this with the item(s) that you wish to return.
Items must be returned via a recorded courier service such as DHL or Royal Mail recorded delivery. In order to arrange DHL shipment please call 0870 2 400 555 ( UK customers only) or via the website www.dhl.com . Please also refer to the DHL website for shipping charges which will be incurred. Please note all returns must be sent via recorded signed delivery, Flannels Fashion can take no responsibility for returned items until signed for by the Flannels Group.
Items should be returned to the following address: Flannelsfashion.com, Unit 6, Waterside, Wharfside, Trafford Park , Manchester , M17 1WD
Unsuitable items will only be refunded when returned within 14 days of receipt. Returns received after the 14 day time frame will only be accepted at the discretion of Flannelsfashion.com.
All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes or import duties incurred in delivery. We are unable to refund any shipping charges incurred.
We advise that all customers check items thoroughly on receipt of goods, prior to removing and disposing of labels and original packaging. If you have any queries or would like to discuss the returns procedure with a member of our team please do not hesitate to contact us on the following details:
Returns Department Contacts:
Tel: +44 (0)161 931 2588 or email: returns@flannelsfashion.com
All prices displayed are in pounds sterling and inclusive of VAT at the current rate.
If the purchase is made by a customer living outside the EU, the goods will be sold including UK VAT which will be later refunded.
Local import taxes may be applied to deliveries outside the UK, which will be your responsibility. The customs office may hold your goods if the local import taxes are not paid.
We ship to the following countries:
Australia
Austria
Bahrain
Belgium
Brunei
Canada
Chile
China
Cyprus
Czech Republic
Denmark
Egypt
Estonia
Finland
France
Germany
Greece
Hungary
India
Ireland
Israel
Italy
Japan
Jordan
Kuwait
Latvia
Lithuania
Luxembourg
Malaysia
| Malta
Monaco
Netherlands
New Zealand
Norway
Oman
Philippines
Poland
Portugal
Puerto Rico
Qatar
San Marino
Saudia Arabia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Thailand
Turkey
United Arab Emirates
United Kingdom
United States
Venezuela
|
All orders are shipped via DHL, goods will be insured, and shipping times depend on the type of delivery requested: Standard, Express or Saturday Special delivery.
INSURANCE
All orders are shipped via DHL. Goods will be insured during the time it is in transit up until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Flannels Fashion.
Our Standard Delivery takes up to 7 working days.
We can provide next day delivery within the UK; all orders must have cleared credit control by 2:00pm.
UK Standard and Express delivery: DHL will deliver Monday to Friday between the hours on 9:00am and 5pm.
Please note UK Saturday delivery orders must be place by 2:00pm on Friday in order to arrive Saturday between the hours of 9am and 5.00pm.
Please note that any orders placed over the bank holiday period will not be dispatched until Tuesday. We apologize for any inconvenience caused.
Remember that the times indicated consider only working days (Monday-Friday) and delays may be incurred during public holidays.
| Shipping Charges (GBP): | |
| UK Standard | £8.00 |
| UK Express | £10.00 |
| UK Saturday | £20.00 |
| EU | £35.00 |
| Overseas | £45.00 |
All Sale purchases will incur a delivery charge as per above.
International and European Orders
Please also note; In the interests of credit card fraud detection and prevention, it is our company policy to undertake several checks to ensure the validity of any transaction before goods are dispatched to all our customers. As an added security measure for all overseas orders we do require verification by means of a bank statement before the order is dispatched. This can sent via Email or Fax.
Returns / Refunds
Flannelsfashion.com is confident that you will be happy with your purchase(s). However in the event that you are not completely satisfied with your order we will be happy to offer you a full refund for the value of the product. In order to do so the item(s) must be in new, unworn condition with all packaging and garment tags still attached. We cannot accept any used items, such items will be directly returned to the purchaser.
To return unsuitable item(s) you must contact us (see below) within 48 hours of receiving the item(s). The information we require is; 'Name', 'Order ID'. You will then be issued with a returns authorisation number (RAN). You should detail the RAN on your receipt and enclose this with the item(s) that you wish to return.
Items must be returned via a recorded courier service such as DHL or Royal Mail recorded delivery. In order to arrange DHL shipment please call 0870 2 400 555 ( UK customers only) or via the website www.dhl.com . Please also refer to the DHL website for shipping charges which will be incurred. Please note all returns must be sent via recorded signed delivery, Flannels Fashion can take no responsibility for returned items until signed for by the Flannels Group.
Items should be returned to the following address: Flannelsfashion.com, Unit 6, Waterside, Wharfside, Trafford Park , Manchester , M17 1WD
Unsuitable items will only be refunded when returned within 14 days of receipt. Returns received after the 14 day time frame will only be accepted at the discretion of Flannelsfashion.com.
All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes or import duties incurred in delivery. We are unable to refund any shipping charges incurred.
We advise that all customers check items thoroughly on receipt of goods, prior to removing and disposing of labels and original packaging. If you have any queries or would like to discuss the returns procedure with a member of our team please do not hesitate to contact us on the following details:
Returns Department Contacts:
Tel: +44 (0)161 931 2588 or email: returns@flannelsfashion.com